PAIA Manual of Clonelabs (Pty) Ltd
1. Introduction. This manual is published under section 51 of the Promotion of Access to Information Act, 2000 (PAIA). It explains how to ask Clonelabs for access to records we hold.
2. Contact details.
- Company: Clonelabs (Pty) Ltd, registration number 2021/386718/07, registered 25 January 2022
- Head of the company: A Roux, Director
- Information Officer: Daniel Nel, [email protected]
- Street and postal address: 14 De Vreugde Crescent, Paarl, Western Cape, 7646, South Africa
- Phone: +27 21 344 4953
- Website: clonelabs.co.za
3. Guide on how to use PAIA. The Information Regulator publishes a guide on using PAIA and POPIA, in all official languages. You can get it from inforegulator.org.za or ask us for a copy.
4. Records available without a request. Our website content, this manual and our privacy policy are open to anyone without a formal request.
5. Records kept under other laws. These include the Companies Act 71 of 2008, Income Tax Act 58 of 1962, Value Added Tax Act 89 of 1991, Basic Conditions of Employment Act 75 of 1997, Labour Relations Act 66 of 1995, Employment Equity Act 55 of 1998, Electronic Communications and Transactions Act 25 of 2002, Consumer Protection Act 68 of 2008, and the Protection of Personal Information Act 4 of 2013.
6. Records we hold.
| Subject | Records |
|---|---|
| Company | Registration documents, minutes, shareholder records |
| Finance | Financial statements, tax records, invoices, bank records |
| Clients | Contracts, correspondence, support records, product account data |
| Suppliers | Contracts, operator agreements, invoices |
| Staff and contractors | Contracts, payroll, leave and training records |
| Recruitment | Applications, CVs, talent pool records, interview notes |
| Technology | System logs, security records, breach log |
7. Processing of personal information.
- Purpose: providing and billing our services, product support, recruitment, security, legal compliance, and direct marketing where the law allows it.
- Data subjects: clients and their staff, guests of our clients who use our products, website visitors, job applicants, staff, contractors and suppliers.
- Recipients: operators under written agreements, professional advisers, and authorities when the law requires it.
- Cross border transfers: some operators store data in the European Union and the United States, under section 72 of POPIA.
- Security: access controls, two step verification, encryption in transit, device encryption, a breach procedure and regular reviews.
8. How to request access. Complete the prescribed request form (Form 2 under the PAIA Regulations, 2021) and email it to [email protected]. Give enough detail to identify the record, and say how you want to receive it. We will reply within 30 days. Fees follow the PAIA Regulations, and we will tell you of any fee before we start.
9. If we refuse. We will give our reasons in writing. You may complain to the Information Regulator or apply to court.
10. Availability. This manual is on clonelabs.co.za and available at our office on request. Last updated: 11 November 2026.